No Disc

Check if symptom is with all discs or with particular disc.
*Check with different brand new disc
Please try playing disc that was working on previous use

Please note and confirm that this unit is only compatible with Region 1 Disc (US).
. Please note to attempt and use a DVD lens cleaner.

Picture Distorted / Snowy Picture

Press the menu button – see if you can view the menu options on the screen
*Check with different brand new disc
Reset the unit (refer to your user manual)

Remote Control Not working

Check power level of the batteries and replace with new batteries if needed.
Check with the polarities of the batteries .
Check with lens of the remote control ensure signal to TV is not blocked

Please aim the remote into a smartphone or cellphone camera.

1. Pick a device to use: Digital Camera – or your Smart Phone and then turn the camera on.
2. Point the end of the remote control with the IR emitter at the camera or camcorder lens.
3. Look at the viewfinder or LCD screen.
4. Press and hold one of the buttons on the remote control.
See if you see a blinking light when you press a button on the remote from the front of the remote while looking at the screen on your phone.

Reset Procedure DVD players

Push the power button and hold it for 3 to 5 secs
Then leave the unit idle for 30 seconds
If needed – unplug and reconnect the power back in after 1 minute

Second screen is not working

Check with the AV cables – confirm if connected properly
Check with the power cables – confirm if connected properly
Unplug and reconnect the unit
Please perform a hard reset on the DVD player (refer to user manual)